Privacy Policy
iBrow iLash Academy & Studio (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, enroll in training, purchase products, or receive services from us.
Effective Date: 9/3/2025 Last Updated: 9/3/2025
iBrow iLash Academy & Studio (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, enroll in training, purchase products, or receive services from us.
Information We Collect
We may collect the following categories of information:
Personal Information
- Name, email address, phone number, date of birth
- Billing and shipping addresses, payment details
- Emergency contact information
Service & Training Information
- Medical history disclosures provided on consent forms
- Digital signatures and consent acknowledgments
- Photos/videos if you provide media consent
- Student training progress, certification records
Technical Information
- IP address, browser type, device information
- Pages visited, time spent, and referring websites (via cookies/analytics)
Marketing & Communications
- Preferences regarding email, SMS, or promotional contact
- Interaction with newsletters, promotions, or events
How We Use Your Information
We may use your information to:
- Provide and personalize services and training
- Process bookings, payments, and product orders
- Communicate about appointments, training, and updates
- Maintain medical consent records for legal and safety purposes
- Improve website performance and customer experience
- Send marketing communications if you have opted in
- Comply with legal, regulatory, and insurance requirements
Sharing of Information
We do not sell or rent your personal data. We may share your information only with:
- Service providers: payment processors, scheduling platforms, cloud storage, or CRM tools (e.g., Airtable, Make, Jotform, Twilio)
- Legal obligations: to comply with applicable laws, regulations, or court orders
- Business transfers: in the event of a merger, acquisition, or sale of assets
Data Retention
- Consent forms and student training records are retained as required by law and insurance.
- Payment and transaction data are stored only as long as necessary for accounting and compliance.
- You may request deletion of your personal data at any time, except where we are legally required to retain it.
Cookies & Analytics
Our website uses cookies and third-party analytics tools (such as Google Analytics) to improve performance and understand visitor behavior. You may disable cookies through your browser settings, but some features of the site may not function properly.
Your Rights
Depending on your location, you may have the right to:
- Access, update, or request deletion of your personal data
- Withdraw consent for marketing communications (unsubscribe from emails, reply STOP to SMS)
- Request a copy of your records
- Restrict or object to certain processing activities
To exercise your rights, please contact us at: support@ibrowilash.com
Security
We implement appropriate administrative, technical, and physical safeguards to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security of your data.
Children’s Privacy
Our services and training are not directed at individuals under the age of 18 without parental/guardian consent. We do not knowingly collect information from minors without appropriate authorization.
Changes to this Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
iBrow iLash Academy & Studio