Privacy Policy

1. Information We Collect

Personal Information You Provide

When you:

• book an appointment
• request a consultation
• apply for training
• contact us
• submit forms

You may provide:

• Name
• Email address
• Phone number
• Appointment or training preferences
• Payment details (processed securely by third-party providers)
• Any additional information you voluntarily submit

Automatically Collected Information

When you visit our website, we may automatically collect limited information such as:

• IP address
• Device type
• Browser type
• Pages visited
• Referring URLs
• Date and time of visit

This data is collected through analytics and tracking technologies to help us understand website performance and improve user experience.

2. How We Use Your Information

We use your information to:

• Schedule and manage appointments or consultations
• Process payments and deposits
• Respond to inquiries
• Provide training-related communication
• Improve our website, services, and offerings
• Send appointment confirmations, reminders, and service-related updates
• Communicate marketing or promotional messages (only when permitted)

3. SMS & TCPA Compliance

If you provide your phone number, you may receive:

• Appointment confirmations
• Appointment reminders
• Follow-up messages related to services or training
• Occasional marketing messages (if you opt in)

By submitting your phone number, you consent to receive text messages from iBrow iLash. Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP to any text message. Reply HELP for assistance.

We do not sell or share your phone number for third-party SMS marketing.

4. Payment Processing (Stripe)

All payments, deposits, and transactions are processed securely through Stripe or other approved payment providers.

We do not store or have direct access to your full payment card details. Payment information is handled according to Stripe’s security and compliance standards.

For more information, please review Stripe’s Privacy Policy.

5. Analytics & Tracking Technologies

We use analytics tools such as Rybbit to understand website usage and improve performance. These tools may collect anonymized or aggregated data such as page views, session duration, and traffic sources.

We may also use tracking pixels (including Meta/Facebook Pixel) for:

• Marketing analytics
• Ad performance measurement
• Retargeting campaigns

These tools may use cookies or similar technologies. You can manage cookie preferences through your browser settings.

6. How We Share Information

We do not sell your personal information.

We may share information only with:

• Internal team members
• Trusted contractors or service providers (such as Growth Guild) who assist with marketing, analytics, website management, or operations
• Payment processors (e.g., Stripe)
• Scheduling and communication platforms

All parties are required to handle information responsibly and securely.

7. Data Retention & Security

We retain personal information only as long as necessary to:

• Provide services
• Meet legal and operational requirements
• Resolve disputes
• Enforce policies

We use reasonable administrative, technical, and physical safeguards to protect your information.

8. Your Rights & Choices

You may:

• Request access to your personal information
• Request corrections
• Request deletion (subject to legal or operational requirements)
• Opt out of marketing communications at any time

To make a request, contact us using the information below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

10. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact: